Frequently Asked Questions

New to Jett Auction? No problem. Here are the most common questions about bidding, buying, payments, pickup, towing, and how our auctions work.

Bidding & Buying

How do I bid?

Create an account through our online auction platform , register for the auction, and place your bids online. Make sure to read each listing carefully before bidding.

Are auctions open to the public?

Yes. Jett Auction is open to the public. Anyone can register and bid, provided they follow the auction terms and conditions.

Are vehicles inspected?

Vehicles are sold as presented unless otherwise stated. Some units may not be mechanically inspected. Please read the listing details carefully and view the vehicle before bidding whenever possible.

Can I view vehicles before bidding?

Yes. We strongly recommend viewing vehicles before bidding. Please check the auction details and location hours before visiting.

Are bids final?

Yes. Once a bid is placed and accepted, it is considered binding. Please only bid if you are prepared to complete the purchase.

What does “No Reserve” mean?

No Reserve means the unit will sell to the highest bidder, regardless of the final bid amount.

How long are my bids valid for?

All bids remain valid for 30 minutes after the vehicle crosses the auction block.

If the reserve is met, your bid becomes a binding purchase. If the reserve is not met, the seller may accept your highest offer during the 30-minute acceptance period.

If you bid on more than one vehicle, each bid is treated as a separate transaction. If the reserve is met or the seller accepts your offer on multiple vehicles, you are legally required to complete the purchase of every vehicle for which your bid was accepted.

Please only bid on vehicles you are prepared and financially able to purchase.

Payments & Fees

When do I need to pay?

Payment must be completed by 4:00 PM on the Tuesday following the Saturday auction. Failure to pay may result in forfeiture of the deposit, late fees, collections activity, account suspension, and legal action.

If the outstanding balance is not received by the end of Tuesday, Jett Auction reserves the right to charge the remaining balance to the credit card provided at registration. A 2% administration fee and other applicable fees may apply.

Are there buyer fees?

Yes. Buyer fees and other applicable auction fees are added to purchases.

Please review the complete fee structure on our How It Works page before bidding.

What payment methods do you accept?

We accept cash, debit, money order, bank draft, Visa, Mastercard, and approved electronic payments.

Visa and Mastercard payments are subject to a 2% administration fee. Personal cheques are not accepted.

Do I pay tax?

Yes. All purchases are subject to applicable taxes unless you provide valid tax-exempt documentation before completing your purchase.

Once payment has been completed, you will receive a Bill of Sale showing that the applicable taxes have been paid, along with Jett Auction’s dealer number for insurance and registration purposes.

Pickup, Towing & Removal

When can I pick up my purchase?

Purchased vehicles must be paid for and removed either on auction day, Saturday, or the following Tuesday between 9:30 AM and 5:00 PM.

Do I need an appointment?

Vehicle pickups do not require an appointment.

RVs and trailers require a scheduled pickup appointment. All RVs and trailers must be removed from the auction premises by a licensed towing or transportation company at the purchaser’s sole expense.

The purchaser is responsible for arranging transportation with their chosen service provider. A pickup appointment must be scheduled with Jett Auction staff in advance. Access to the auction yard for RV and trailer removal will only be permitted during the approved appointment time.

What does “Tow Unit” really mean?

A Tow Unit does not automatically mean the vehicle is bad. It means Jett Auction has not mechanically inspected the vehicle and cannot represent it as roadworthy.

🎥 Watch our Tow Unit explanation video.

In B.C., if a business has not personally inspected a vehicle, it must be disclosed as Not Mechanically Inspected, Not Suitable for Transportation, Must Tow.

If a vehicle has warning lights such as ABS, airbag, or other safety-related lights, it may also be listed as Not Suitable for Transportation and Must Tow.

After purchase, you will sign an acknowledgment confirming that you understand the vehicle was not mechanically inspected. Once ownership is transferred into your name, Jett Auction will move the vehicle to a public roadway for pickup.

Please note: You cannot insure your vehicle on-site.

Once the vehicle has been placed on the public roadway, any decision to insure, transport, repair, inspect, or operate the vehicle is solely the purchaser’s responsibility.

Are storage fees charged?

Yes. Storage fees may apply when purchases are not paid for and removed within the required timeframe.

Please review the storage fee information on our How It Works page .

Can someone pick up my vehicle on my behalf?

No. The registered purchaser must be present with valid government-issued identification and all required documents for pickup and registration.

Third-party pickups and registrations are not permitted. The Bill of Sale and registration documents will be completed in the registered bidder’s name.

Failure to comply with this policy will result in a $199 administrative fee, with no exceptions.

Still Have Questions?

Our team is here to help before you bid. Contact the correct location before the auction closes so you can feel confident about your purchase.