Frequently Asked Questions

New to Jett Auction? No problem. Here are the most common questions about bidding, buying, payments, pickup, towing, and how our auctions work.

Bidding & Buying

How do I bid?

Create an account through our online auction platform , register for the auction, and place your bids online. Make sure to read each listing carefully before bidding.

Are auctions open to the public?

Yes. Jett Auction is open to the public. Anyone can register and bid, as long as they follow the auction terms and conditions.

Are vehicles inspected?

Vehicles are sold as presented unless otherwise stated. Some units may not be mechanically inspected. Please read the listing details carefully.

Can I view vehicles before bidding?

Yes. We strongly recommend viewing vehicles before bidding. Viewing times may vary by location, so please check the auction details.

Are bids final?

Yes. Once a bid is placed and accepted, it is considered binding. Please only bid if you are prepared to complete the purchase.

What does “No Reserve” mean?

No Reserve means the unit sells to the highest bidder, regardless of price, once the auction closes.

Payments & Fees

When do I need to pay?

Payment must be completed by 4:00 PM on the Tuesday following the Saturday auction. Failure to pay may result in forfeiture of deposit, late fees, collections activity, and legal action. If the outstanding balance is not received by the end of day Tuesday, Jett Auction reserves the right to charge the remaining balance to the credit card provided at registration. A 2% merchant processing fee and applicable fees may also apply.

Are there buyer fees?

Yes. Buyer fees apply to auction purchases. Please review the posted fee structure on the how it works page.

What payment methods do you accept?

Cash, debit, money order, bank draft, Visa, and MasterCard. Visa and MasterCard payments are subject to a 2% admin fee. Personal cheques are not accepted.

Do I pay tax?

Yes. All purchases are subject to applicable taxes unless you provide valid tax-exempt documentation before completing your purchase. Once payment has been completed, you will receive a Bill of Sale showing that the applicable taxes have been paid, along with Jett Auction's dealer number for your insurance and registration purposes.

Pickup, Towing & Removal

When can I pick up my purchase?

Purchased vehicles must be paid for and removed either on auction day, Saturday, or the following Tuesday between 9:30 AM and 5:00 PM.

Do I need an appointment?

Vehicle pickups do not require an appointment.

RVs and trailers require a scheduled pickup appointment. All RVs and trailers must be removed from the auction premises by a licensed towing or transportation company at the purchaser’s sole expense.

The purchaser is responsible for arranging transportation with their chosen service provider. To ensure safe access and proper removal procedures, a pickup appointment must be scheduled with Jett Auction staff in advance. Access to the auction yard for RV and trailer removal will only be permitted during the approved appointment time.

What does “Tow Unit” really mean?

A Tow Unit does not automatically mean the vehicle is bad. It means Jett Auction has not mechanically inspected the vehicle and cannot represent it as roadworthy.

🎥 Watch our Tow Unit explanation video.

In B.C., if a business has not personally inspected a vehicle, it must be disclosed as Not Mechanically Inspected, Not Suitable for Transportation, Must Tow.

If a vehicle has warning lights such as ABS, airbag, or other safety-related lights, it may also be listed as Not Suitable for Transportation and Must Tow.

After purchase, you will sign an acknowledgment confirming you understand the vehicle was not mechanically inspected. Once ownership is transferred into your name, Jett Auction will move the vehicle to a public roadway for pickup.

Please note: You cannot insure your vehicle on-site.

Once the vehicle has been placed on the public roadway, any decision to insure, transport, repair, inspect, or operate the vehicle is solely the purchaser’s responsibility.

Are storage fees charged?

Storage fees may apply if items are not picked up within the required timeframe.See the how it works page for more details. .

Still Have Questions?

Our team is here to help before you bid. Contact the correct location before the auction closes so you can feel confident about your purchase.

🇨🇦 Canada Day Closure 🇨🇦

Jett Auction will be closed on Wednesday, July 1st in observance of Canada Day.

Pickup Reminder

Pickup days for our Saturday, June 27th Auction remain:

  • Saturday, June 27
  • Tuesday, June 30

No pickups will be available on Canada Day (July 1st).

We wish everyone a safe and enjoyable Canada Day! 🍁