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a) Windshields and other glass items
b) Upholstery, headliners, mats and trim
c) Visible rust
d) Visible body damage
e) Axle joints, CV joints, Ball joints, tire rod ends, driveshaft, Cataylac converters
f) Springs, shocks, tires, brakes, suspensions, clutch assemblies and cooling systems, heater core, powersteering, tune- ups, exhaust & oil or coolant leaks
g) Rack-and-pinion steering
h) Air-conditioning
I) Any Vehicle sold for $5000 or less (excluding fees and taxes) (1)(i), (ii) [odometer], (viii) (e)[structural damage],(xiii) [branding], (xx) [re-VIN’d] [ Seller’s obligations])
j) Any engines smoking or blow by, noisy lifters, head gaskets and camshaft exceeding 96,000 kms.
k) Vehicles with over “200,000” kms are sold as is or sold under announcement I.E(1)(i) or (ii) [odometer] of Seller’s Obligations (except where Seller failed to announce I.E.(1) (viii)(e) [structural damage], (xiii) [branding], (xx) [re-VIN’d] under paragraph 1 of Seller’s Obligations) l) Vehicles sold as a “tow unit” [except for Vehicles where the Seller failed to announce I.E.(1) (i), (ii) [odometer], (viii)(e)[structural damage],(xiii) [branding], (xx) [re-VIN’d] [ Seller’s obligations])
m) Federal stickers
n) Boats, motor homes, antique vehicles, equipment, snowmobiles, motorcycles, unless sold with a Seller’s guarantee
The arbitration form must be completed on Jett Auctions website before the close of business on auction sale day or end of day the following Tuesday with no exceptions. If forms are not submitted by time frame stated Arbitration claim will be voided.
A WORD OF WARNING The arbitration process is not a tool for price reduction or for dealing
with “Buyer’s Remorse”. Buyers are cautioned to avoid impulse buying and to inspect Vehicles
thoroughly before bidding. All used vehicles generally require repairs and Buyers should allow
for this in their bidding. Arbitrations are regularly monitored by the Auction. Sellers who
repeatedly fail to make required announcements or Buyers who repeatedly submit questionable
arbitration claims, may have their Auction privileges temporarily or permanently suspended
III NAAA STRUCTURAL DAMAGE POLICY The following is the National Auto Auction’s Structural Damage Policy which governs all Vehicles. To the extent that there is any inconsistency between the NAAA Policy and the Auction’s policy, the Auction’s Policy governs.
Step 1: Prior to initiating arbitration, it is imperative for the buyer to have completed full payment for the vehicle. Possession of the sales agreement and vehicle relevant is mandatory for arbitration consideration. The auction will exclusively arbitrate the specified item or items outlined in the arbitration claim.
Step 2: To commence arbitration, buyers simply need to fill found on Jett Auction’s website (Make an arbitration claim) and submit it to the Auction’s arbitration department by end of day Tuesday . Failure to do so will result in the claim being considered void with no exceptions.
Step 3: An Arbitration Fee is applicable, and buyers are required to cover the Auction’s Standard Arbitration Fee for the arbitration service. In the event that the Arbitrator deems the buyer’s claim as valid, the responsibility for the fee shifts to the seller. The Arbitrator retains the discretion to waive the fee under certain circumstances.
Step 4: Investigation. The Arbitrator will review only issues raised in the arbitration form. Both the Buyer and the Seller will have an opportunity to explain their position to the Arbitrator. Depending on the nature of the complaint, the Arbitrator may, after listening to both parties, inspect the Vehicle and come to a decision without further consultation. However, in certain circumstances, the Arbitrator may also refer the Vehicle to a specialty shop for consultation. If a specialty shop is consulted, the party against whom the arbitration decision is made must pay all costs of the consultation including transportation or towing fees, if applicable.
Step 5: Decision. After completing the investigation, the Arbitrator will decide whether or not the complaint was valid and inform both parties of the decision. The unsuccessful party will be responsible for all costs of the Arbitration. Written decisions are not provided unless specifically requested. The party requesting a written decision may incur an extra fee. This fee is not the responsibility of the unsuccessful party.
Step 6: Remedy. The Arbitrator may grant any remedy or relief that the Arbitrator considers to be appropriate in the circumstances. Remedies may include: cancellation of sale and refund of purchase price, partial rebate of purchase price, repair of defect at Seller’s expense, repair of defect at Seller’s partial expense, refund of expenses, etc.
Step 7: Finality. The decision of the Arbitrator and the Remedy imposed is final and binding on both parties. By choosing to initiate the Arbitration process, the Buyer is agreeing to be bound by the Arbitrator’s decision. By consigning a Vehicle for sale at the Auction, the Seller is agreeing to participate in any Arbitration process that may be initiated, to be bound by the Arbitrator’s decision and to comply with any Remedy imposed.
Note: If a Seller fails or refuses to comply with the decision of the Arbitrator, the Seller will be held liable for all losses, costs and damages including legal fees and any losses on the resale of the Vehicle. In addition, the Seller’s auction privileges at JETT auction may be temporarily or permanently suspended at the discretion of the Auction’s General Manager
Explore the unparalleled opportunities at Jett Auction—your assurance of a rewarding buying or selling experience. No disappointments, only satisfaction guaranteed.